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Retail Sales Assistant

Vacancy Details

Salary: £21,000 per annum
Location: St Pancras
Job Type: Permanent
Vacancy Group: Operations
Category: Administration and Operational Support
Date Posted: 10/07/2018
Reference: 02076


Full Time, Permanent


We have an exciting opportunity for a customer focused, commercially driven individual to join the British Library Retail Team.


The Retail Team is responsible for delivering excellence in sales, operating standards and service at a variety of retail areas throughout the visitor journey.  The team are responsible for the delivery of sales KPI’s such as conversion, spend per visit and average transaction value. They are also responsible for online stock fulfilment, stock control, replenishment and visual merchandising.


The Retail Team sits within the Commercial Services Department alongside Membership, Publishing, Commercial Brand Development, Catering, Events and Visitor Experience.


The successful candidate will have experience of working as part of a team in a retail environment. You will have experience in cash handling and following audit procedures. You will also have experience in sales and delivering sales targets, with a natural ability to positively engage with customers and deliver excellent customer service.


The post holder will work a 7.12 hour day between the hours of 8am and 9pm Monday to Sunday on a rota basis


In return we offer a competitive salary and a number of excellent benefits.  Our pension scheme is one of the most valuable benefits we offer, as our staff can become members of the Alpha Pension Scheme where the Library contributes 20.9%. Another significant benefit the Library provides is the provision of a flexible working hours scheme which could allow you to work your hours flexibly over the week and to take up to 5 days flexi leave in a 3 month period. This is on top of 25 days holiday from entry and public and privilege holidays.


More about the British Library

As one of the world’s great libraries, our duty is to preserve the nation’s intellectual memory for the future. At the moment we have well over 150 million items, in most known languages, with three million new items added every year. We have manuscripts, maps, newspapers, magazines, prints and drawings, music scores, and patents. We operate the world’s largest document delivery service providing millions of items a year to customers all over the world. What matters to us is that we preserve the national memory and enable knowledge to be created both now and in the future.



Closing date: 25 July 2018

Interview date: 9th/10th August 2018

Disability Confident

We are a Disability Confident employer, and make a commitment to recruit and support disabled people. We guarantee an interview for disabled candidates who meet the minimum (essential) requirements for a vacancy.

In order to apply for this vacancy, you must be able to supply the required answers to the following questions:

  • Do you currently have the right to work in the United Kingdom
  • Are you currently a British Library employee or agency member of staff?


Contact 1
Contact Name: Employee Services
Telephone: 01937 882030
Email Address:

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