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Customer Data Analyst

Vacancy Details

Salary: £32,000 per annum
Location: St Pancras
Job Type: Permanent
Vacancy Group: Chief Executives Office
Category: Administration and Operational Support
Closing Date: 30/04/2018
Date Posted: 18/04/2018
Reference: 01940


Full time, Permanent

The British Library is one of the world’s greatest and much loved research and cultural institutions. As the national research library of the UK, our mission is to make our intellectual heritage available for everyone, for research, inspiration and enjoyment.

It is an exciting time for data within the British Library, with the development of a data strategy and increased focus on how we understand and use our customer data both now and in the future.  We are looking for a Customer Data Analyst, to help support and build on this work, and ensure that data is at the heart of our audience engagement activities.

This role involves working with external agencies (data, analytical and email) and internal teams (marketing, content and IT) pulling together various sources of data from both a reporting, insight and strategic point of view and then using this data to support and inform both our marketing and strategic activities.

As well as a knowledge of analysis and insight, data handling and manipulation and working with large datasets, experience of querying tools such as SQL plus other packages would be a bonus, e.g. R, WPS, SAS.  Knowledge of how to handle customer data and work with a SCV to extract the maximum amount of learnings from the data in a non-technical manner is a must.

Closing Date: 30 April 2018

For further information and to apply for the role, please visit

In return we offer a competitive salary and a number of excellent benefits.  Our pension scheme is one of the most valuable benefits we offer, as our staff can become members of the Alpha Pension Scheme where the Library contributes 20.9%. Another significant benefit the Library provides is the provision of a flexible working hours scheme which could allow you to work your hours flexibly over the week and to take up to 5 days flexi leave in a 3 month period. This is on top of 25 days holiday from entry and public and privilege holidays.

Disability Confident

We are a Disability Confident employer, and make a commitment to recruit and support disabled people. We guarantee an interview for disabled candidates who meet the minimum (essential) requirements for a vacancy.


In order to apply for this vacancy, you must be able to supply the required answers to the following questions:

  • Do you currently have the right to work in the United Kingdom
  • Are you currently a British Library employee or agency member of staff?


Contact 1
Contact Name: Employee Services
Telephone: 01937 882030
Email Address:

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