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Service Design & User Experience Manager

Vacancy Details

Salary: £39,000 per annum
Location: St Pancras
Job Type: Permanent
Vacancy Group: Collections
Category: Strategy, Development, Commercial
Closing Date: 10/01/2017
Date Posted: 09/01/2017
Reference: 01470


Full Time/Permanent


The Research Services team is seeking to appoint a Service Design & User Experience Manager to create a coherent, compelling user experience for British Library services for researchers using the Library onsite in our Reading Rooms and online via our website and other channels. This role will commission reviews of user experience; procure and manage usability testing by external agencies and/or conduct some testing themselves; manage outsourced/internal design development and implementation; and oversee technical projects with a strong user experience element.

Successful applicants will have a strong track record of service design for onsite and online services, ideally in a research library/information service setting, and be highly skilled in commissioning and conducting user experience studies. You will also be experienced in stakeholder management and working with and through others, be highly organised, and have excellent communication and presentation skills.


Closing Date: 1 October 2017


Interview Date: Wednesday 18 or Thursday 19 October 2017


In order to apply for this vacancy, you must be able to supply the required answers to the following questions:

  • Do you currently have the right to work in the United Kingdom


Contact 1
Contact Name: Employee Services
Telephone: 01937 882030
Email Address:

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